Manager of Technical Account Management

Job Summary

A company is looking for a Manager of Technical Account Management (TOLA).

Key Responsibilities

• Lead, mentor, and motivate a team of Technical Account Managers to deliver exceptional service
• Collaborate with various teams on strategic account plans to drive customer retention and growth
• Program manage account escalations and ensure timely resolution of technical issues

Required Qualifications

• 7+ years of experience in a customer-facing technical role, such as a TAM or Solutions Engineer
• 3+ years of experience managing technical customer-facing teams
• Practical understanding of cloud services, architectures, and security best practices
• Familiarity with container technologies (Docker, Kubernetes) and their associated security considerations
• B.S. in Computer Science, Engineering, or a similar field, or equivalent experience