Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist, NA.

Key Responsibilities

• Provide technical support and troubleshooting for online booking tools and proprietary travel technology
• Respond to client inquiries via phone, email, or ticketing systems, ensuring timely support
• Document resolutions and collaborate with internal teams to enhance customer experience

Required Qualifications

• Multi-GDS knowledge, preferably Sabre
• Experience with online booking tools such as Concur Travel or GetThere
• 2+ years of travel industry experience
• 1+ years of experience in technical support or customer service, preferably in travel technology
• Experience with Service Desk software systems