Remote Patient Service Agent

Job Summary

A company is looking for a Remote Patient Service Agent.

Key Responsibilities

• Manage 80-100 inbound/outbound calls daily and assist patients with appointment scheduling
• Utilize internal systems and tools for effective patient and practice management
• Collect and manage patient information while ensuring compliance with industry regulations

Required Qualifications

• 1-3 years of general customer database (CRM) experience
• College education (completed degree or relevant coursework)
• 1-3 years of call center experience preferred
• Experience within the healthcare industry preferred
• Bilingual preferred (Spanish)