Senior Director of Customer Success

Job Summary

A company is looking for a Senior Director of Customer Success and Experience.

Key Responsibilities

• Designs and implements scalable delivery systems and processes
• Creates client journey strategies and experience protocols
• Develops retention, upsell, and expansion strategies

Qualifications, Training, and Education

• Bachelor's degree
• Extensive experience in the benefits industry
• Proficiency in Microsoft Suite programs
• Ability to thrive in a fast-paced environment
• Strong analytical skills