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Senior Support Engineer

10/4/2025

Remote

Job Summary

A company is looking for a Senior Escalation Support Engineer - Americas.

Key Responsibilities
  • Address and resolve complex technical issues through advanced troubleshooting
  • Collaborate with engineering, product, and support teams to ensure efficient resolution of critical incidents
  • Identify underlying causes of issues and improve processes to prevent recurrence
Required Qualifications
  • 4 or more years of technical experience with similar products
  • Hands-on experience with Java/J2EE and troubleshooting Java/Spring based applications
  • Experience with build automation tools such as Maven or Gradle
  • Working knowledge of Docker, Kubernetes, and REST web services
  • SaaS/Cloud product support experience

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