Senior Technical Success Manager

Job Summary

A company is looking for a Senior Technical Success Manager.

Key Responsibilities

• Enhances client relationships by providing technical support and ensuring high levels of client satisfaction
• Acts as a technical escalation point and manages client cases, including incident resolution and service requests
• Collaborates with internal teams to optimize client environments and delivers training materials for effective platform use

Required Qualifications

• Bachelor's Degree in Computer Science or a business-related field
• Experience with JavaScript, XML, and SQL preferred
• 8+ years of experience in a client-facing professional services role
• Strong interpersonal skills required