Support Manager

Job Summary

A company is looking for a Support Manager to oversee a small team and enhance customer experience.

Key Responsibilities

• Link support insights to product roadmap and prioritize fixes based on customer value
• Lead and mentor a remote team to ensure high-quality customer interactions and issue resolution
• Identify trends in customer issues and collaborate with Product and Development teams to address them

Required Qualifications

• 3+ years of experience in customer support within a SaaS company
• Strong understanding of software applications and ability to learn complex systems
• Proven analytical and troubleshooting abilities for escalated issues
• Detail-oriented and organized, capable of managing multiple tasks in a fast-paced environment
• Fluent in English; knowledge of an additional language is an asset