Support Specialist

Job Summary

A company is looking for a Support Specialist to assist customers in navigating and utilizing their SaaS platform effectively in the fight against financial crime.

Key Responsibilities

• Field and resolve a wide range of support inquiries, from general product usage to technical support for API integration
• Own communication with customers, ensuring timely updates and collaboration with other teams to resolve issues
• Enhance support processes and drive efficiency by leveraging technology and improving overall customer experience

Required Qualifications

• Strong technical troubleshooting skills, particularly with APIs and SQL
• Ability to learn and adapt quickly in a fast-paced environment
• Collaborative communicator, engaging with cross-functional teams
• Professional demeanor with a focus on quality customer service
• Availability to work east coast hours and support international customers