Technical Support Advisor

Job Summary

A company is looking for a Technical Support Advisor to provide remote customer support for telecommunications products.

Key Responsibilities

• Provide first contact support for business voice, video, data, and premium product issues
• Demonstrate exceptional customer service to resolve issues and minimize escalations
• Diagnose and troubleshoot customer troubles while maintaining knowledge of relevant product offerings

Required Qualifications

• 1+ year of customer service, help desk, troubleshooting, or call center experience
• Advanced troubleshooting skills related to telephony and data products
• Understanding of the telecommunication industry and its products and services
• Experience with trouble ticketing systems and business applications
• Ability to adhere to work schedules and attendance guidelines