Technical Support Representative

Job Summary

A company is looking for a Technical Support Representative to provide assistance and support to customers through various communication channels.

Key Responsibilities

• Handle incoming calls, emails, and chat requests to provide assistance and troubleshooting support
• Document all interactions in the Call Center database and arrange for product repairs when necessary
• Update customer information and escalate issues as needed

Required Qualifications

• High School diploma required; Associate Degree in Information or Computer Science preferred
• Previous call center experience is a plus
• Familiarity with Microsoft Office, Windows navigation, and database applications is beneficial
• Experience with Win CE operating systems is preferred
• Fluency in Spanish or French is an advantage