Customer Success Project Manager

Job Summary

A company is looking for a Customer Success Project Manager.

Key Responsibilities

• Manage the complete lifecycle of non-troubleshooting customer requests, ensuring effective coordination across teams
• Communicate project updates and manage client expectations throughout the project lifecycle
• Facilitate cross-functional meetings and develop scalable internal processes for request handling

Required Qualifications

• 3+ years of experience in project management or client delivery roles, preferably in a SaaS environment
• Experience working closely with Customer Success, Product, and Engineering teams in a B2B context
• Advanced proficiency with project management tools such as Asana, Jira, or Monday.com
• Strong analytical abilities and experience with data-driven decision making
• Meticulous attention to detail and a customer-obsessed mindset