HR Contact Center Analyst

Job Summary

A company is looking for an HR Contact Center Analyst.

Key Responsibilities:

• Managing inbound calls (high volume) for any HR topic a partner may have
• Supporting both US and Canada based partners
• Executing work through analysis of multiple sources

Minimum Qualifications:

• Proficiency in Microsoft Office Suite
• Experience with Smartsheet and ServiceNow
• Familiarity with Amazon Connect (phone system used)
• Knowledge of SharePoint
• HR contact center experience and general HR background